Garage Door Off Track
Customer Issue: When Mr. Barton opened his garage door it got stuck partway open, and wouldn’t go further one way or the other.
Our Solution: We examined Mr. Barton’s garage door system, and determined that the door had come off the track, hence the problem. Several rollers had come out of the track and jammed the door. Our technicians pried the tracks open to reinsert the rollers and ensure that none of them had broken in the process. We checked the movement of the door as well.
Garage Door Troubleshooting
Customer Issue: Mrs. Sparks felt her garage door was moving slowly and seeming to drag.
Our Solution: It was no problem for our professionals to thoroughly look over the customer’s entire garage door system to troubleshoot and locate the precise cause of the problem. It was determined that several of the rollers were too old and breaking, so they were replaced quickly to solve the issue.
Customer Issue: Wanted a new opener.
Our Solution: After asking this customer several questions and understanding what their needs were, we recommended they get the LiftMaster 8355W belt-drive garage door opener. After she agreed, we installed it for her and made sure she fully understood how to use the unit's various features.
Customer Issue: Cable broke.
Our Solution: We carefully removed what was left of the damaged cable and replaced it with a new more durable one. After inspecting the second lift cable, we found it to be alarmingly frayed, so we replaced it as well, and then made sure the door rose and lowered effortlessly.
Customer Issue: A LiftMaster 3255 that wasn’t responding to the wall switch or remote control.
Our Solution: We confirmed that the problem wasn’t related to a lack of power going to the motor, and then we opened the unit and replaced the circuit board to get it working again.
Customer Issue: The customer was refurbishing his garage door and wanted to have the existing track replaced.
Our Solution: We removed the standard lift and replaced it with a high lift track.
Customer Issue: The garage door springs were too weak to properly manage the weight of the door.
Our Solution: We weighed the door and replaced the springs with larger ones to fit the 108lbs door.